What should I do if I already have a subscription but the App does not work?
You have probably created a new account. This may happen if you logged in the App with a Google One Tap log-in feature. Use this link https://app.sellerassistant.app/logout to log out from the new account and re-login with your account with your login and password.
03. Issues and Error Messages
What should I do if "Amazon request error" appears?
This error may happen in several cases: 1. Your Amazon account is banned (you need to unban it); 2. Your Amazon account has been switched to an individual plan (you need to change the plan to Professional); 3. You have revoked Seller Assistant App's access to your Amazon account (you need to reconnect your Amazon account to the App on the settings page);
If you face this problem, we can disable your Amazon account so that you could work. In this case, the restrictions checker will not work for you.
What should I do if “Your Amazon Seller Account is not eligible. Make sure it is active and has the Professional plan, and try again” appears?
For all extension features to work correctly, you need: 1. To be an Amazon seller. 2. To have an active (not blocked) Amazon seller account on a professional plan.
Restrictions checker feature will be unavailable if you do not have an active Amazon seller account!
What should I do if the "Too many accounts. Please subscribe" error appears?
Our anti-fraud system has detected that you have several accounts and does not allow you to pass the trial period for a second time. You need to log in to your first account or buy a subscription.
What should I do if the "Amazon Product Analysis Failed, Amazon Seller Account integration required. Contact your team owner for more information" error appears?
You are a team member, so all of the requests from your account should proceed through the team owner’s account. Your team owner’s account has not been configured. Please, ask your team owner for more information.
I see the "No product information is provided by Amazon" error. What does it mean?
The Seller Assistant App receives all data from servers, not the product page. For some reason, the serves cannot provide the App with the information. You may contact Customer Service for more details.
What should I do if the "Amazon Seller Account integration required" error appears?
This issue may happen in two cases: 1. The product you analyze has never been in Amazon warehouses. Amazon does not have data on the product size and weight (in that case, Amazon cannot calculate fees). You can click on the icon for editing dimensions and weight. 2. Your Amazon Seller account is fresh and not configured. Agreed to Amazon FBA terms and conditions.Go to the Fulfillment by Amazon on the “Gear” menu or follow the link: https://sellercentral.amazon.com/gp/ssof/configuration/index.html/ref=xx_fbasettings_dnav_xx Agree to the FBA terms. The FBA fees data will be displayed after 15 minutes.
What should I do if the website became unavailable after October the 1st, 2021?
What should I do if I cannot save my data in Google Sheets?
Your data may not be saved in Google Sheets if: 1. You do not have permission on changing the file 2. The sheet has merged or protected cells 3. The sheet is out of space The data is usually stored in the first free line. If a line has any formulas, it is considered occupied.
I opened my Amazon account with VPS. Can I use the plugin on my computer?
You can use Seller Assistant App on any computer. Simply download the plugin and log in to your account.
If I have two Amazon Seller Accounts (for example, the UK and the USA ones) which account should I connect to the plugin?
Currently, you can connect one Amazon Seller Account per region within a single subscription. That means you can safely link American and European Amazon accounts in the settings and use them without changing the plan.
How can I connect another Amazon Seller Account to the App?
This error can happen for several reasons: 1. The Amazon account is new and not fully configured (for example, the address is not specified, the tax interview has not been completed). 2. If you log in to Seller Central via Users Permissions
How can I disconnect the Seller Assistant App from Amazon seller central account?
The team owner sees your name and email address. Also, the team owner sees all the products you analyzed and links or notes on them.
How can I disable the team owner’s ability to see my products?
The Team plan is made for business and simplifies the work and control over hired employees (VAs). The team owner can see all the found goods of his team members. If you want your data to be available to you only, you need to subscribe to an individual plan.
What should I do if a “lock” (restriction checker) feature does not work?
To make the “lock” feature work, you should connect your Amazon Seller Account.You can connect your Amazon Seller Account in your personal account’s Settings/Integration section or following the link: https://app.sellerassistant.app/settings#/setup
I added the product to the Seller Assistant App. How can I remove it from there?
All products you analyzed using the plugin are stored in your personal account in Seller Assistant App. They cannot be deleted, but you can filter products by various criteria.
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