How to Check Amazon IP Complaints
For Amazon sellers, it may be challenging to comply with Amazon product policies. However, infringing these policies, as well as intellectual property rights can result in severe consequences such as account suspensions or listing removals. Fortunately, Amazon seller tools can help you recognize and address such issues.
This post will introduce you to an excellent tool for sellers, Seller Assistant App. It helps identify and proactively identify intellectual property complaints and other Amazon policy violations. With its unique IP complaint database, it provides automated scanning, real-time alerts, and comprehensive reports to safeguard you from risky deals.
What Are Amazon IP Complaints?
IP Complaints are claims filed by brand owners to Amazon accusing sellers of using their trademark, copyright, or patent without permission by selling the brand’s product. That means the brand owner believes the seller is violating their intellectual property rights.
Amazon considers IP complaints as a very serious violation. If you get one of such complaints, they can suspend or even ban your account, which will result in a loss of sales and money. Additionally, reinstating your account takes much time and effort.
Types of Amazon policy violations
Suspected Intellectual Property Violations
Suspected IP complaints refer to potential misuse or infringement of intellectual property rights. If Amazon notifies you of an IP claim, it means they suspect your listing violates such rights. Failing to address such claims may lead to deactivating your listings or even your account.
Note: When you apply brand names in your listing titles and descriptions, make sure you have the right to use brand names or images. Misuse of a brand name can often be the reason for suspected IP complaints (e.g. “Case compatible with Apple Watch”). To correct the violation you must remove a brand name from the title.
Received Intellectual Property Complaints
Received IP complaints are claims from brand owners that your listing violates their IP rights. To address such claims, contact the brand owner and ask to retract a complaint or authorization to sell a brand. Additionally, reply to Amazon and send invoices that prove a product purchase.
Product Authenticity Customer Complaints
Product authenticity complaints are claims that your product is not genuine. To deal with such complaints, check your suppliers, make sure you source authentic products, and store all purchase documentation, including orders and invoices.
Product Condition Customer Complaints
Product condition complaints arise when customers complain that the received product does not match the described condition on the detail page. Ensure that products listed as "New" are free from wear, damage, or defects.
Product Safety Customer Complaints
Product safety complaints are filed when customers are worried about the safety of your product. These complaints may not always be related to actual safety hazards but could arise from damaged or alleged used products.
Listing Policy Violations
Restricted Product Policy Violations
Customer Product Reviews Policy Violations
Amazon's customer product violations occur when you infringe on Amazon’s reviews policy. That may include reviewing your own items or competitor products, requesting or incentivizing buyers to modify or remove reviews, or providing refunds and discounts in exchange for positive reviews.
Benefits of Using Seller Assistant App to Avoid IP Complaints
Seller Assistant App is the most effective tool to detect and prevent IP complaints and other Amazon policy violations. This extension is a one-stop shop for product sourcing and includes powerful features to maintain compliance.
Proactive IP alerts
The advanced IP Alerts feature of Seller Assistant App generates automated warnings about product restrictions and violations of intellectual property rights, reviews policy, authenticity complaints, and more. It helps sellers avoid selling products and brands that can create account health issues.
Seller Assistant App’s IP alerts are conveniently displayed on Amazon product and search pages. A Red Triangle icon appears if a product has policy violations, and alerts are triggered if the seller has previously experienced account health issues with a specific product or brand.
Unique IP complaints database
Seller Assistant App's proprietary Advanced IP Alert system is a top solution in the market. The complaints database is updated automatically and collected daily, providing sellers with the most up-to-date information.
IP complaint detalization
Seller Assistant App classifies product policy violations by type, providing sellers with details about when a complaint was filed and the specific violation involved. It also informs about the time when a complaint was filed.
Available on a free plan
The IP Alert feature of Seller Assistant App is available on both free and paid plans. While the paid plan offers in-depth product issue analysis, the free plan's IP Warning extension can detect any issues an ASIN may have.
How to Check IP Complaints with Seller Assistant App?
Seller Assistant App lets you quickly check products for IP complaints. If a product has Amazon policy violations, the app alerts you with a Red Triangle icon on Amazon search and product pages. By displaying this icon, Seller Assistant App helps sellers identify potential problems right away while browsing through Amazon products.
In addition, when you hover your mouse over the Red Triangle icon, Seller Assistant App shows the type of Amazon policy violation and the date it was filed. This unique feature allows to identify the severity of the violation.
Steps to checking IP complaints
Step 1. Open your Seller Assistant App and log in.
Step 3. Check if a small Red Triangle icon appears on Seller Assistant App's Top Navigation Panel located in the upper right-hand corner. If you spot this icon, that means the product has IP Alerts or other Amazon policy violations.
Step 4. Hover your mouse over the Red Triangle icon, to see the type and date of Amazon policy violation.
What happens if I get an IP complaint on Amazon?
Receiving an IP complaint on Amazon can lead to listing removals for infringing items and potentially account suspension for repeated violations. It's crucial to address complaints promptly to minimize impact and ensure compliance.
How long do IP complaints last on Amazon?
While complaints disappear after 180 days, the underlying issue (e.g., infringing listing) must be resolved ASAP. Unresolved complaints can impact account health and lead to suspensions, lingering beyond the complaint's lifespan.
How do I remove an IP complaint from Amazon?
If you received an Amazon IP complaint, send the email to the brand owner, try to settle the issue, and request the brand to retract the claim. Respond to Amazon, tell them you’ve contacted the brand owner, and Include proof of purchase invoices.
How do I deal with IP complaints?
Upon receiving an Amazon IP complaint, act fast. Initiate contact with the brand owner to address the claim and seek an amicable resolution. Request a retraction of the complaint. Simultaneously, inform Amazon of your outreach to the brand, attaching relevant proof of purchase documentation for their reference.
What happens if your IP is reported?
Reporting your IP can trigger investigations, potentially leading to service disruptions or legal action depending on the reported activity and platform policies. Always prioritize responsible online behavior to avoid complications.
In conclusion, checking Amazon products for IP complaints helps you to stay informed and take action to protect yourself from risky deals, account suspension, and money loss. By following the simple steps outlined in this post, you can quickly and easily find out if any of your products have IP complaints associated with them.
Seller Assistant App is the best tool to identify IP complaints. This universal product-sourcing browser extension displays all key ASIN metrics, including Amazon policy violations, directly on the Amazon product and search pages.
With its FBM&FBA Profit Calculator, Quick View, Stock Checker, Restrictions Checker, and other product research features, you can identify product profitability, demand, flags, and competition to select the most high-margin items to sell on Amazon.